Refund policy

Warranty Policy

Please note that due to a change of company policy, you will no longer need to register your policy online, kindly ensure you simply retain your proof of purchase to make warranty claims. 

The following outlines the Warranty Policy for your new IMG product (s). 

Please take the time to thoroughly familiarize yourself with its contents.

Please note that all warranty periods stated (in year) below begin from the original date of purchase.

To receive service on your IMG product, please contact the IMG approved retailer from where you purchased it from. Proof of purchase will be required to utilize this manufacture warranty.

10-years warranty - frames

Steel structural frame elements are warranted against breakage for a period of ten (10) years. Wood sofa frames and steel insert frames are also warranted against breakage for a period of ten (10) years.

10-years warranty – molded foam

Molded cushions are warranted against collapsing for a period of ten (10) years.

Loss of foam resiliency should not be confused with softening of foam or stretched cover, which are results from normal use. Owners of upholstered furniture should also expect foam and fiber fillings to compact over time.

5-years warranty – mechanism

Recliner mechanisms including steel springs are warranted against breakage for a period of five (5) years.

Please note that this does not cover any type of minor sound or noise in the mechanism or unevenness in swivel mechanisms. This is normal and the result of general use.

Return Policy

To be eligible for a return, you’ll need the receipt, or warranty card given upon purchase.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept request for exchange for customized chairs. It will fall under the warranty policy.

Instructions:

Kindly send us a request via email or you may send a message in the website or on our Facebook Page together with the receipt or warranty card that comes with your purchase. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question via our website or through email, imgcomfort@atlashomeproducts.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.